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Dining Dollars: Important or Not?

Submitted by Greg Weekes, June 8, 2009
     
      Greetings, AAATravelViews readers! I thought I would post something different for a change. Instead of telling you about a specific experience, I’m going to ask a general question for everyone out there to ponder: Do the prices restaurants charge for food and beverages play a key role in whether your overall dining experience is one to be remembered—or one never to be repeated? My answer is a definite yes. But that yes is influenced by a few personal caveats:

•  For me, what I end up paying is actually the key indicator. The amount of my bill trumps a restaurant’s ambience, its hip factor, the level of service and even the quality of the food.
•  I have a prodigious appetite. A lobster tail the size of my thumb, a few matchstick-cut vegetables and a dollop garnish of whatever just isn’t gonna cut it, no matter how sublime the interplay of tastes or how artfully the ingredients are composed on an oversized plate.
•  I rate quantity over quality—up to a point.
•  Restaurants at the rarefied top end of the dining spectrum, like those that receive the coveted Five Diamond award, are not part of this debate. I don’t go to these restaurants and therefore I’m not qualified to comment on them. Besides, anyone who thinks nothing of spending up to $200 on a single meal won’t be interested in this subject anyway.
•  When I travel on business I’m able to put restaurant charges on an expense report, but I’m still on the lookout for value. Most people—and many restaurant reviews—treat restaurant pricing from a dollar point of view. I know I do. And we all have our own price scale. Take dinner, for instance. Anything less than $10 (not including tax or tip) I would call “inexpensive.” For lunch I’d take that down to $8, and for breakfast further down to about $5. And what’s expensive? Let’s just say that if I’m paying more than $20 for an entree, my expectations are high. Make that very high. And during these current economic times restaurant value is even more important to me.

I really do enjoy eating out, especially because I’m not much of a cook. But eating out also is one of the first things I cut back on when money gets a little tight. So I’m always searching for value in exchange for my hard-earned cash. Following are a few random observations, including restaurant policies that really annoy me and my take on a couple of prevailing assumptions.

Most extra charges are a nickel-and-dime-you-to-death annoyance. I’ve eaten in workplace cafeterias that charged 7 cents for a lemon wedge. Do I think that’s cheap? Yes I do. And I’ve never understood why some places charge you extra if you request egg whites only. Toojay’s is a Florida chain that offers a good, reasonably priced breakfast: two eggs any style, your choice of home fries, grits or oatmeal, and toast or a bagel. But they tack on a dollar for scrambled egg whites or an egg-white omelet. Why are they penalizing me for trying to control my cholesterol level and eat healthy?

Restaurants that skimp on the little things don’t earn my loyalty. I have a friend who really likes Houston’s, an “upscale casual” chain with several Florida locations. You know the upscale casual drill. Stylish interior, comfy leather booths, “mood” lighting and a tinkling piano? Check. Smooth-verging-on-unctuous service (angling for that fat tip)? Check. An a la carte menu where the cheapest entree is a $14 seasonal vegetable plate? Check. And no bread basket serving as a goodwill gesture to help offset the pain Houston’s wreaks on your wallet? Unfortunately, check.

All you can eat doesn’t always mean a drop in quality. I agree that many all-you-can-eat joints are nothing more than food troughs where you shovel it in without stopping to think about whether it’s really good. But I had a delicious dinner at another chain—the Golden Corral—in Branson, a town not necessarily noted for its gourmet culinary offerings. There was excellent prime rib and cooked-to-order steaks at the carving station, the salad bar was plentiful and fresh and the vegetables—so often mushy disappointments at a cafeteria-style setup like this—were surprisingly flavorful. I skipped most of the buffet, but everything I did choose was tasty.

Mexican will rarely break your budget. I’m not talking about nondescript chains that specialize in reliably ho-hum Tex-Mex, even though they’re usually on the (relatively) inexpensive side. I’m talking about neighborhood joints with good authentic food. Family-owned places with family recipes. Taquerias (San Francisco has a great taqueria on practically every corner). Taco trucks that dish up terrific tacos al pastor, tortas, carnitas plates and other savory items for just a few bucks.

Let’s hear your thoughts on this subject. What’s your entree pain threshold? Do you take advantage of the half-portion trend? If you enjoy a drink before, with or after dinner, how do you avoid paying megabucks? Do you notice when a favorite restaurant raises prices? Do you have a dining budget, and do you check out blogs for recommendations on non-chain, non-pricey places to avoid exceeding it? And do you throw budgetary caution to the winds when you’re on vacation? Comment away.

-Greg Weekes

About the Author

  • Image Greg Weekes AAA travel writer Greg Weekes has more than 20 years of experience chronicling destinations across North America,...

Comments (18)

Submitted by Shannon, June 9. 2009 10:48
I think the circumstance influences the perception of cost/value. Dinner with the kids on a weeknight? I want a good deal and don't give me crud for a kids meal, they're people too. Special occasion? Price not as critical. Someone else paying? Really not a issue. Smile

Dining while traveling can follow the same pattern - the 'experience' of a restaurant with ambience/view/history is worth extra bucks, a quick sandwich while sightseeing - it's nice to feel within budget! Good blog.
Submitted by Fern Blatsky, June 9. 2009 10:57
Great article! I'm totally aware of the pricing when dining, but not to the extent that it interferes with the experience. If I splurge in one area, I try to make up for in another. For example, get the entree I really want, but skip the appetizer, dessert or beverage. Or, eat out for one meal, and do a sandwich for another.
Submitted by John, June 9. 2009 11:21
Personally, I don't budget for eating out. When we do eat out, it's either an occasion or because we can't decide what to cook. Regardless, we pick the place based on our mood and taste; casual or formal, steak or seafood, full meal or sandwich/salad. The cost is pretty much assumed to match; i.e. full steak dinner at an upscale restaurant should be around $150 for two including drinks, tax and tip. Same meal at a mid range should cost about half that. If the bill comes in significantly higher, we don't go back. Cocktails can add significantly to both the enjoyment of the experience and the cost of a night out. But I will avoid places where the food is reasonable but the bar bill is not. If I am tempted to say no to an extra glass of wine because it pushes the overall cost too high, I won't go back. All that being said, if we're on vacation, we will splurge for the sake of the memory.
Submitted by Steve, June 9. 2009 11:34
First let me say that I like all types of food. Make that LOVE all kinds of food. I like to experience the local fare. Grew up in the Midwest; love Polish and r-e-a-l Italian food. Live in Florida now, Cuban and Vietnamese are my current favorites.

I generally stay within the low to moderate price range when choosing a restaurant; I generally try to match the experience I am looking for with the selection of restaurant. If I feel like cutting loose, a fancy, quiet restaurant in not going to do it for me. Catch up with friends / out of town relatives—a noisy casual place where I can hang out for several hours. I typically don’t like the chains—can get that anywhere; I prefer the locally owned operated, authentic fare.

The only time I really focus on cost / value is when I (very rarely) go to a high end restaurant. I generally am put off by high prices and over attentive wait staff.
Submitted by Jon Jacobs, June 9. 2009 11:41
I really have an issue with the price of drinks at restaurants lately. I know its an economy issue but really, the price of just an ice tea can be around $3.50 or more now.
Restaurants that run specials are my favorite and I enjoy places like Olive Garden that give you great portions and excellent service.
Submitted by C Cosentini, June 9. 2009 12:12
In every place I've lived in, I've always sought out the comfy, non-chain cheap diner where I can go every week and not spend a lot of money. I'm finding though that as I'm more conscious of what I eat, my restaurant bill is shrinking. Even (or especially) at upscale restaurants, an appetizer or two fills me up most of the time. And, it really cuts down on the size of the bill!
Submitted by Rose , June 9. 2009 12:48
My mom used to call the awareness of prices on a menu 'reading from right to left.' Sometimes she encouraged it, sometimes she didn't, maybe that was an indicator of the family economy.

I know chains get no respect but I like the half portion option at Red Lobster. Now if they would just untape the claws of the guys in the tank and make it fair . . .

The appetizer comment above is right on, I do the same thing. And the drinks can easily the double the bill at an average restaurant. Reminds me of the joke "Why is divorce so expensive? Because it's worth it."
Submitted by Greg Weekes, June 9. 2009 12:52
Thanks for the comments, everyone. I figured this subject would be close to the heart of anyone who eats out with any regularity. Personally, since value is important to me, I'm always looking for reasonably priced restaurants that give me "bang for the buck." I fully understand the appeal of an upscale restaurant when an overall dining experience -- including ambience, service, the whole enchilada, so to speak -- is the reason for the outing. Eating out at a nice restaurant is a wonderful way to celebrate a special occasion. I would never expect Ruth's Chris, for example, to offer a $7.95 steak dinner special, given their target audience, the total dining experience they offer and so forth. But speaking for myself, if I have a choice between a $75 steak dinner at Ruth's Chris and a $7.95 steak dinner in the coffee shop at the Fremont in Vegas, guess which one I'm going to choose? But as one of you pointed out, if someone else is paying than some of my personal caveats DO go out the window!

I should also mention that I don't drink alcohol, so that's never a part of my bill. It seems to me that restaurants charge an outrageous amount for a glass of wine. Even if I was a wine aficionado I wouldn't pay it on general principle.

My current beef is with "upscale casual" chains like Houston's that charge an arm and a leg for competently executed dishes -- nothing special, mind you -- and then don't include anything extra. It's just downright cheap not to put a bread basket on the table. I don't care how inviting the ambience is -- if I feel like I'm not getting my money's worth I won't go back, at least not these days when every dollar counts.

Keep the comments coming!
Submitted by Irene Coultier, June 9. 2009 12:52
Along with the author, when selecting a restaurant, price is usually my deciding factor. However lately my husband and I have been turned off at many of our local restaurants because of the lack of customer service. If staff is too interested in personal conversations with other staff or other customers to wait on us the way a customer should be, that’s our last trip to that restaurant. My personal criteria (besides price) is my drink refill. Often I only order water, but I drink a lot of it. It’s very annoying when the server waits until the end of the meal to stop by with a refill. This weekend we went to a local chain (Big Boy’s) for an all-you-can eat breakfast bar. An inexpensive meal with multiple breakfast food choices and the salad bar (with fresh fruit) is included. The service staff is very courteous and attentive. Often we comment that they should teach other restaurants about customer service.

So here’s my criteria list for our dining selection.
1. Price combined with quality.
2. Customer service a high priority. This includes the infamous drink refill.
3. Avoid long wait to be seated.

Writing this is making me hungry. I think it’s time to decide where to eat tonight!
Submitted by Greg Weekes, June 9. 2009 13:13
Irene, I second you on Big Boy's breakfast bar. Reasonable price, good quality, and with judicious selection you can even keep it healthy. Unfortunately, the Shoney's that was in my neighborhood closed several years ago and the building is now home to an IHOP. And that is not a slam on IHOP, because they're a good choice when you're craving something to eat at midnight that won't break your wallet.

I also agree that customer service is important. And it's an easy thing for a restaurant to either excel at or fail at. These days my choice for dinner out is often El Potro, a Mexican restaurant in Winter Park that's close to where I live. The food is good, the prices are low and the service is not only efficient but friendly -- they make you feel like they're glad to have you as a customer, and regulars (I'm one) are treated like family. That's one of the things that keeps bringing me back.
Submitted by Heidemarie, June 9. 2009 16:02
I belong to a dinner group that's been dining together at least once a month for than 10 years. If it's your "turn," you pick the restaurant and you buy. Based on the current financial situation of the "buyer," we've dined everywhere from Steak 'N Shake to Ruth's Chris to Marta's, a nice little Czech restaurant in an ethnic neighborhood. We've discovered that price generally isn't an indicator of the quality of food. And personally, the ambiance and service, nor the quality of the food, doesn't justify the ala carte pricing at places like Ruth's and Mortons.

A little off topic . . . I'm traveling to San Francisco in a couple of weeks . . . what's your favorite restaurant in Chinatown? I'm trying to pick a place for a group of eight travelers with tight budgets.

Thanks!
Submitted by Greg Weekes, June 10. 2009 11:15
Good morning Heidemarie! I agree; a la carte menus are NOT among my favorite things. If you're already paying premium price for an entree, it just seems gratuitous to charge an additional $5 and up for things like a simple baked potato or a wedge of iceberg with blue cheese dressing. If a restaurant doesn't score well on my personal "bang for the buck" scale, I'm not inclined to be a regular customer.

Regarding a Chinatown restaurant recommendation, I have two for you. The Great Eastern Restaurant is a good place for dim sum and also for groups since you get to share so many different dishes. It has lots of positive comments on Yelp. It's at 649 Jackson St.

Another one is Hunan Home's Restaurant. It's at 622 Jackson St. (between Grant and Kearney streets). A good all-around Chinatown dining experience.

And if you're ever in Vancouver, you must go to Hon's House of Noodles (downtown on Robson Street). Inexpensive, huge menu, and familiar as well as adventurous dishes. It doesn't have much ambience (cafeteria-style tables, and it's crowded and noisy). But you go there for the food and the fun, not the decor. They have an open kitchen and you can watch the cooks stirring all kinds of goodies in big stainless steel woks as a constant stream of servers hustle about bearing plates and platters of food. I recommend it highly!
Submitted by TNJ, June 10. 2009 19:27
My family and I enjoy dining out and don't mind the price as long as the food and the service are worth the cost. When we travel, I'll do some research ahead of time online. I'll search for restaurants in the areas where we'll be (AAA's TripTik Travel Planner on AAA.com is very helpful for that), look at menus to make sure there's something to satisfy everyone's taste and our budget, and read reviews if they're available. I also trust the concierge at the hotel for good recommendations.

During a trip to Atlanta, the concierge where we were staying recommended an Italian restaurant (I grew up in an Italian family in the NY metro area so I was a bit skeptical about a "ristorante" in Georgia). When I saw the place and the location (across from railroad tracks on what looked to be an abandoned lot) I thought he must have been mistaken. If we were driving around on our own, we never would have stopped there. But, we trusted the concierge's suggestion and were quite glad we did. The food was great and reasonably priced, the atmosphere was fun and the waiter reminded me of my Grandpa Vito - cracking jokes in broken English and singing Italian tunes. (Alfredo's - 1989 Cheshire Bridge Road - Atlanta)

While it's probably a lot more budget-sensible, we try to avoid places where people tend to bring their children. Don't get me wrong, I love kids. I just don't have much tolerance for them, especially when I'm out for a relaxing evening. We were recently having dinner at Disney World (yes, I know it's a family resort, but not every restaurant is a "Chef Mickey's" and this was later in the evening). There were two children at the table next to us. One kept running about the dining room and the other was crying and carrying on for long stretches. The parents, numb to it all, didn’t seem to mind that their kids may have been disturbing other patrons. Just as they used to divide restaurants into smoking and non-smoking sections, how about a "no-children" section. I would pay extra for that!
Submitted by Tim N., June 11. 2009 10:05
And remember, if you can't afford to tip, maybe you should stay home.
Submitted by Matt Lyle, June 11. 2009 11:51
Greg: Great topic. (I need to disclose-- that I'm a AAA Account Manager for the states of MD & PA.)

When I travel I look for non-chain restaurants with "I hope" a local following. The TourBooks and AAA.com are my sources and I enjoy reading the AAA Inspector's notes since they provide insight beyond the basic listing info.

I'll try a restaurant once-- but it better offer good food, reasonable prices and polite staff.... or I'm not going back. I'm not picky and I prefer 1-2-3 diamond rated restaurants.

Since I've worked in MD and PA for the past 12 years-- I've tried hundreds of restaurants during my travels. But the key points are always-- Value and Service.
Submitted by Greg Weekes, June 11. 2009 13:25
TNJ, I was recently in San Antonio -- my first visit -- and wanted to try out some Mexican places, since I love Mexican food and I was sure San Antonio would have some good Mexican restaurants. I asked the concierge at the downtown Hilton I was staying at for a Mexican recommendation and he answered without hesitation, "Rosario's." It was about a 15-minute walk from the hotel. Funky, fun and fantastic food. Their smoky brown salsa is the best I've ever had, and I say that having consumed oceans of salsa -- good and bad -- over the years. The food was authentic, expertly prepared and muy delicioso. If you find yourself in SA, by all means check it out (910 S. Alamo St.).
Submitted by Eli, June 14. 2009 18:03
Heidemarie,
If you're lookin' for cheap, down-and-dirty Chinese in SF's Chinatown, try Yuet Lee Seafood at Broadway & Stockton.

Afterward, have a drink at Tosca Cafe on Columbus. The cocktail prices are on the high side (if Mr Weekes imbibed, he would certainly suffer a coronary), but I think this is the best old OLD school bar (opened in 1919) in San Francisco. Worth it for at least one drink.




Submitted by Lilian John, November 13. 2009 20:06
With the economy this bad and unemployment rate rising I do not go out and eat as often, but when I do go out and eat I do not worry about the prices as much. The main thing I want is to have a good time, so a little price hike in drinks will not keep me out the door. I go with the philosophy work hard party hard.

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